At Reflect Entertainment LTD, registered at 86-90 Paul Street, London, England, EC2A 4NE, UK (referred to as the "Company," "We," "Us" or “RustSkinTrade”), we specialize in providing in-game skins for Rust game at competitive prices. 
We are committed to customer satisfaction with every purchase. In specific cases, you may be eligible to request a refund within 15 days of your purchase. Our refund policy is outlined below:

Eligibility for Refunds and Returns

You may request a refund or return under the following conditions:

• Item not as described: If the Rust skins you receive do not match the description provided at the time of purchase.
• Non-delivery: If the purchased skins are not delivered to your Steam account within the specified timeframe.

Process for Returning Skins

To initiate a return, please follow these steps:

1.     Contact Us: Reach out to our support team via email at [email protected] and provide the reason for your return.

2.     Provide Details: Include your order number, Steam ID, and a detailed explanation of the issue.

3.     Follow Instructions: Our support team will review your request and provide instructions on how to return the skins.

Returns are only finalized once the skin has been successfully traded back from your Steam account to a designated Reflect Entertainment LTD bot/account.

Refund Processing

If your return request is approved due to a fault or misdescription on our part, we will process a refund to your original payment method. You may also opt to receive the refund as a credit to your RustSkinTrade wallet for immediate use. For non-statutory "change of mind" returns (where permitted), refunds will be credited to your RustSkinTrade account.

Refund Timeline

• Inspection Period: The verification process may take up to 5 business days from the date we receive the returned skins.
• Refund Processing: Once approved, refunds will be credited to your RustSkinTrade wallet within 3-5 business days.

Contact Information

For any inquiries regarding our refund policy, please contact our support team at [email protected] or call us at +447441425595.

We are dedicated to providing a transparent and fair refund process to ensure a smooth and satisfactory experience for all users.

Business Details
Reflect Entertainment LTD
86-90 Paul Street, London, England, EC2A 4NE, UK
Phone: +447441425595
Email: [email protected]